At redcockscomb.org, we are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase of personal care products or have any quality issues, our refund policy will help you easily process returns and exchanges.
- Refund Request Timeframe
You can submit a refund request within 14 days of receiving the goods. Please ensure your refund request is made within this period. - Refund Conditions
Unopened Products: You can request a full refund for all unused and unopened products.
Opened Products: If you are not satisfied with opened personal care products, you need to provide clear proof of product quality issues (e.g., damage, defects, etc.) to request a refund.
Personal Care Products: For hygiene reasons, some personal care products (such as toothbrushes, razors, etc.) cannot be returned or exchanged after opening unless there is a quality issue with the product itself.
- Refund Process
If you meet the refund conditions, please contact our customer service team, providing your order number and the reason for the refund.
We will review your application and, after confirming that it meets the refund policy requirements, provide a return address and relevant instructions.
Please pack the returned goods and all accompanying materials (such as packaging and accessories) properly and return them to the designated address.
- Refund Processing
Once we receive the returned goods and confirm their condition, the refund will be processed within 2 business days. The refund amount will be returned to your original payment account. - Shipping Policy
If the refund is due to a product quality issue, we will cover the shipping costs.
For refunds requested for other reasons, the return shipping costs will be borne by the customer.
- Need Assistance?
If you need assistance at any stage of the refund process, please feel free to contact our customer service team. We will be happy to answer your questions and ensure your refund request goes smoothly.
Thank you for choosing redcockscomb.org. We hope to continue providing you with excellent products and services!